> For the complete documentation index, see [llms.txt](https://docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/keynect-features.md). # KeyNect Features Keyfax KeyNect makes it easy for advisors to deliver accurate answers in real-time increasing tenant satisfaction and reducing repair resolution times. Keyfax KeyNect achieve this through the following key features:- ### Ease of Use Keyfax KeyNect utilises a browser-based system, meaning tenants require no app downloads from the Apple or Android app stores to initiate calls. ### Keyfax Integration KeyNect is fully integrated with Keyfax and be launched from any question or a pre-determined step in a script. Links to the media files can be embed into works orders, CRM calls or in your Housing Management System. ### **Instant Call Initiation** Office staff initiate a Keyfax KeyNect call from their desktop, sending an SMS or email containing a unique HTTP link to the resident's mobile device. ### **Video and Audio Capture** Supports two-way calls allowing desktop users to control the start/stop of video and audio recording, saving content to secure Azure storage. ### **High-Resolution Photography** The advisor can take still photographs using the resident's remote mobile camera, often achieving better quality than the video stream, useful for capturing details like serial numbers. ### Privacy control The tenant can hide the video feed from the advisor by pressing the middle orange privacy icon on their mobile device. This is useful in the event they have sensitive or personal information in view or have to move from room to room, where children or other family members may be located. Tap the privacy icon again to re-display the video feed. ### **Remote Torch Control** Desktop users can remotely toggle the mobile device's torch on and off, aiding residents who are trying to navigate dark spaces such as airing cupboards or behind boilers. ### **Custom Branding** The mobile splash screen and invitation messages (SMS/email) can be customized with the landlord’s logo, branding, and chosen colors to reassure residents that the invitation is legitimate. ### **Flexible Call Modes** Keyfax KeyNect supports typical one-way video calls (with two-way audio) or single-user recorded calls where tenants can record issues like ASB or noise nuisance. ### **Configuration Control** Keyfax KeyNect allows Customer Admins to adjust data retention periods, video compression parameters (e.g., lower FPS or greyscale), and privacy policies on a per-customer basis. Specific call settings like audio/video bit rate, frames per second (FPS), and frame size are highly configurable via Call Classifiers to optimize quality based on bandwidth. ### **Location Capture** Keyfax KeyNect can optionally request and record the mobile device's GPS location, which can be viewed via a link in the [Call Resources](/product-suite/keyfax-keynect/keynect-portal/call-resources.md) page. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.keyfax.biz/product-suite/keyfax-keynect/introduction/keynect-features.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.