KeyNect Features

Keyfax KeyNect key product features.

Keyfax KeyNect makes it easy for advisors to deliver accurate answers in real-time increasing tenant satisfaction and reducing repair resolution times. Keyfax KeyNect achieve this through the following key features:-

Ease of Use

Keyfax KeyNect utilises a browser-based system, meaning tenants require no app downloads from the Apple or Android app stores to initiate calls.

Instant Call Initiation

Office staff initiate a Keyfax KeyNect call from their desktop, sending an SMS or email containing a unique HTTP link to the resident's mobile device.

Video and Audio Capture

Supports one-way video (mobile to desktop) with two-way audio. Desktop users control the start/stop of video recording, saving content to secure Azure storage.

High-Resolution Photography

The advisor can take still photographs using the resident's remote mobile camera, often achieving better quality than the video stream, useful for capturing details like serial numbers.

Remote Torch Control

Desktop users can remotely toggle the mobile device's torch on and off, aiding residents who are trying to navigate dark spaces such as airing cupboards or behind boilers.

Custom Branding

The mobile splash screen and invitation messages (SMS/email) can be customized with the landlord’s logo, branding, and chosen colors to reassure residents that the invitation is legitimate.

Flexible Call Modes

Keyfax KeyNect supports typical one-way video calls (with two-way audio) or single-user recorded calls where tenants can record issues like ASB or noise nuisance.

Configuration Control

Keyfax KeyNect allows Customer Admins to adjust data retention periods, video compression parameters (e.g., lower FPS or greyscale), and privacy policies on a per-customer basis. Specific call settings like audio/video bit rate, frames per second (FPS), and frame size are highly configurable via Call Classifiers to optimize quality based on bandwidth.

Location Capture

Kefax KeyNect can optionally request and record the mobile device's GPS location, which can be viewed via a link in the Call Resources page.