Portal

A list of common questions and known issues when using the KeyNect portal.

I’m seeing a message saying the “Session has expired”

The KeyNect portal will expire when inactive for 15 minutes. Simply click the “REFRESH” button to reconnect.

When creating a call there is no option to create a “One Way Call”

Ensure the “One way calls supported” box is ticked within the Customisation tab for the customer.

I cannot find a call record within the Call Resources tab

Ensure the search field is not pre-populated with any search terms or your email address. If so, clear this and search again.

Check the Data Retention Period value within the “Customisation” tab is set to the correct retention length. Any media captured before this period will be deleted from the database.

I cannot create a new call classifier

You must be logged in as a Customer Admin to create and edit call classifiers.