# Login and set-up ### I’m unable to sign in to the KeyNect portal * Please ensure you are a licenced user of KeyNect and that your relevant user account (Admin, Standard, Read-Only) has been created by your IT Team. * Please check you are entering your Microsoft login credentials, the same as you would use to access Outlook for example. ### My permissions for KeyNect have been updated but are not showing Please beware permission updates in Azure can take up to an hour to propagate fully through the Azure subsystems. You an try clicking on the Refresh Authorisation Token button in the [About Keyfax KeyNect](/product-suite/keyfax-keynect/keynect-portal/about-keyfax-keynect.md) page to force logout and log back in. ### There is no setting to expire user accounts This requires “Privileged Identity Management” which is not included in the basic tier pricing of Entra Id that we currently provide. However, this can be achieved through the customers own Entra ID as their IT department is capable of controlling the availability of said account to the inner organisation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.keyfax.biz/product-suite/keyfax-keynect/faqs-and-known-issues/login-and-set-up.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.