Login and set-up

A list of common questions and known issues when setting up or logging into KeyNect.

I’m unable to sign in to the KeyNect portal

• Please ensure you are a licenced user of KeyNect and that your relevant user account (Admin, Standard, Read-Only) has been created by your IT Team.

• Please check you are entering your Microsoft login credentials, the same as you would use to access Outlook for example.

My permissions for KeyNect have been updated but are not showing

Please beware permission updates in Azure can take up to an hour to propagate fully through the Azure subsystems. You an try clicking on the Refresh Authorisation Token button in the About Keyfax KeyNect page to force logout and log back in.

There is no setting to expire user accounts

This requires “Privileged Identity Management” which is not included in the basic tier pricing of Entra Id that we currently provide. However, this can be achieved through the customers own Entra ID as their IT department is capable of controlling the availability of said account to the inner organisation.