Keyfax

A list of common questions and known issues when using KeyNect with Keyfax.

The Video Anywhere option is not available within Keyfax

This will only appear when the user is on a question. It will not appear when selecting a category, topic or on a message. If this does not appear when on a question, please contact Omfax Support as this may need to be enabled in your Keyfax configuration.

When using Keyfax it says the “CSRF Token has expired”

The CSRF token is requested when you first land on that Video Question – it can be considered to be similar to an anti-forgery token (something we issue as each page is displayed). If the token becomes old enough there is a risk that a malicious actor could have decrypted the token and so we consider it too old to be safe.

If you leave the page open an hour, we block creation of the video call in case the token security has been broken by a brute force attack in the extended time period.

Clicking on the back icon and re-entering the page should allow you to continue once more.